About Dusit International
Dusit International is the parent company of the world-renowned Dusit Thani Hotel chain. For over six decades, both leisure and business travellers have favoured the Dusit International brand as it has established itself as one of the tourism industry’s leading guest-services providers. With nearly 30 properties spread across nine different countries, Dusit International employs nearly 4,000 full-time staff including several hundred at its historic flagship, Dusit Thani Bangkok.
For more information, please visit: http://www.dusit.com/
Dusit International’s Challenges
Employees of Dusit Thani Bangkok required more confidence when speaking English and more robust vocabularies pertaining to their jobs. That’s why Dusit International called upon Anglokom’s expert language services to develop a partnership ensuring that their waiters, hotel porters, and housekeepers – as well as their office staff who deal with clients, suppliers, and overseas colleagues – are able to speak and write clearly and professionally, and maintain the company’s high-level service standards.
Dusit International’s Partnership with Anglokom
The Objectives
The Results
To develop the skills of management personnel who write different kinds of business documents
To design an engaging writing course for beginners who need to improve business vocabulary and email structure
To create an immersion environment for a 30-hour speaking & writing course for IT professionals
Managers who could write more professional memorandums, announcements, and follow-up emails
Staff who increased their abilities to write clear emails for both their internal and external customers
IT staff who became much more comfortable and fluent in various technical support situations
